Tech Without Tears
Taking the stress out of Small-Business software and systems so you can get back to doing what you love
If we're being honest … sometimes it feels like your software is running you, not the other way around.
Let's make tech your teammate (not your enemy).
Because you didn’t start your business to fight with tech all day.
Either way, I've Got You.
Think of me as your tech translator – the person who makes complicated systems finally make sense and gets your projects off your plate.
❌ Stop Googling tutorials at midnight.
✅ Start focusing on the parts of your business you actually love.
- “I feel like I’m spending more time fixing my systems than running my business.”
- “I just wish someone would explain it to me instead of dropping it in my lap.”
- “Every freelancer I’ve hired builds the thing, then disappears – and I have no idea how to actually use it.”
…you’re not alone.
Selecting software • Email Automations • Software Setup • Tech Tutorials • Website Updates • Customer Support • SOP CREATION
What I Do (And Why It’s Different)
I’m Stephanie – small business owner, American accent coach, and former head of customer support at a multi-million dollar ed-tech company where I spent 7 years troubleshooting, testing, and translating complex tech for everyday people.
- Clear documentation
- Step-by-step videos
- Processes you can hand to a future team member with zero stress
✨ I help you choose tools that fit your business.
Not whatever’s trendy.
Not whatever a freelancer happens to know.
The right solutions for your goals, budget, and workflow.
✨ I make your systems sustainable. Whether it’s
email marketing, onboarding, or website updates, I streamline what you already have so your tools work together – and you get your time back.
Here’s what makes my approach different:
Flodesk • Showit • Notion • Kajabi • Squarespace • Canva • Manychat • Circle • Heartbeat • Loom • Stripe • HelpScout • And More!
Your systems don’t have to be a source of stress. Click below and let’s make a plan together.
"Stephanie is my technical hero. She’s WAY more than an ops assistant."
"From managing my weekly newsletters to fixing tricky segmentation issues, Stephanie proactively finds solutions that make everything run smoother. She's always one step ahead, and I'm not just saying that.
Her attention to detail is unmatched – if Stephanie’s on it, it’s going to get done, and done right! Work with this woman. Yesterday."
Founder of the 10K Email Club
Don't just take my word for it.
Emily Claire Hughes
Here's what changes when we work together:
🚫 No more duct-taped systems you secretly dread opening.
🚫 No more panicked “Why doesn’t this work?!” moments right before a launch or client call.
🚫 No more time-consuming workarounds because you don't know the easy way out.
✅ A clear plan – and documentation – so you know exactly how your business runs.
✅ The confidence to manage your own tech if you want to … or hand it off seamlessly if you don’t.
Ready to stop wrestling with tech and finally feel supported? ⬇️
Instead, you’ll have:
Tech Services
All work takes place online using a variety of tools such as Zoom, Google Docs, Notion, and the software that you use in your business.
For projects that include 1:1 calls, please keep in mind that I am located in Hamburg, Germany (CET time zone).
Includes:
- Pre-day questionnaire so we’re fully prepared
- 1-hour kickoff call to get us aligned
- A half or full day where I knock out projects for you or work alongside you live (or both!)
- Custom video tutorials so you don’t forget what you learned
- 10 days of post-support via email
Get Started
From one-day "get sh*t done" sessions to ongoing support, i offer a variety of ways to work together
Half day (4 hrs): €595 | Full day (7 hrs): €937
This is great for:
- Setting up weekly newsletters
- Building out email marketing systems
- Website updates
- Creating onboarding systems for clients & employees
- Optimizing your organizational tools
Let's Chat about it
Starting at 5 hours/week, €40/hr
Pass off a project
Rates vary
"Stephanie is a tech-savvy VA with a meticulous eye for detail.
She quickly understands workflows and knows how to configure them across the many apps that keep a business running. I was especially impressed by the thoroughness she brought to documenting several of my SOPs. Working with her is an easy yes."
"Stephanie is simply brilliant!
Her attention to detail and incredible tech-savvy insight was life saving.
Bringing her on to my project was the life hack I never knew I needed, and I now literally have her on speed dial. Every business owner NEEDS a Stephanie on their side!"
"Stephanie is extremely detail oriented and forward thinking, which made the entire process of moving my blog from Substack to Squarespace seamless.
She doesn’t just handle the technical side—she approaches projects as a true business partner, offering ideas and solutions that go far beyond administrative support."
More Kind Words
From entrepreneurs like you
Alice Eagan
Founder of SaaS Savvy
Sheyla Pérez
Founder of by SMP
Michelle Casazza
Founder of Matria
I studied music and Spanish and spent years teaching in public schools and even working as a pastry chef in a high-end restaurant.
But in 2016, I was hired as the entire customer support department for a language-learning app. Overnight, I had to figure out how to solve technical problems with apps, websites, and devices — and explain them clearly to people who didn’t speak “tech.”
Seven years later, I’d developed a knack for troubleshooting, simplifying, and building systems that actually work.
And when I launched my own business as an American accent coach, I realized just how many other small business owners were drowning in software headaches.
Now, I help entrepreneurs like you stop wasting hours fighting with tech and finally feel like your systems are supporting your business instead of sabotaging it.
Ready to make your software work for you?
Why Work With Me
I wasn’t always the “tech person.”
Tech Resources
My gifts to you
Get a taste of how I work and what I can help you with.
Here's how to build out a workflow in Flodesk. →
Selecting software • Email Automations • Software Setup • Tech Tutorials • Website Updates • Customer Support • SOP CREATION
This is the software I use in my business on a daily basis. Some of the links below will get you a discount or free time when you make a purchase, and I'll get a little something in return at no cost to you.
My Tech Toolbox
Flodesk
The best email marketing tool out there – easy to use with gorgeous drag-and-drop templates, sign-up forms, and even an e-commerce option.
Showit
My favorite website builder that lets you put things on the page wherever you want them – no limitations! And the best customer support on the internet.
TONIC
The most gorgeous website and social media templates around. Plus the famous "long and weird" email newsletter that makes learning marketing a delight.
Marketing & Content Creation
Jen Wagner & Co.
Original fonts that are seriously works of art. There's a style for every brand personality, and many TONIC templates come with her fonts preinstalled.
Canva
The platform for making any visual product you may need. Presentations, PDFs, social posts, videos, and more. Plus templates to get you started!
Loom
Make videos of just your screen, just your face, or your face in a little window over your screen. Perfect for creating video courses or short tutorials.
Hey Email
There is a better way to manage your email, and Hey is it. This is seriously the best $10 a month I spend. You can also connect it to your domain and add users.
Notion
This is how I organize all of my to-do lists and project details. But I also create resource pages for my clients that I publish as webpages. The sky is the limit!
Toggl
An incredibly intuitive time-tracking app. Create client and project labels to stay organized, and generate easy-to-read reports for billing purposes.
Organization & Admin.
Jotform
Create up to 5 forms for free for digital client contracts, collecting signups for events, or creating surveys. The different block types make it easy to build.
TidyCal
The only calendar booking app that offers a one-time payment of $39 for lifetime access. No more monthly subscription fees!
Zoom
I'm sure you know this one! Zoom makes it easy for me to have 1-to-1 calls and group webinars. I can also easily share recordings with password-protected links.
Wise
Wise has the lowest fees for international money transfers. I also have a business bank account with them that even lets me accept credit card payments.
Accountable
If you're self-employed in Germany or Belgium, this is the best app for invoicing and filing your taxes. Their team knows more than most accountants!
MyExpat Taxes
This is like TurboTax for Americans living outside the US. No matter the country you live in or your employment situation, they can file your US tax return.